Frequently Asked Questions

Everything you need to know about shopping at UPP Home Store.

What is the standard shipping time for furniture and decor?

Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while larger furniture items may take 10-14 days due to specialized freight handling.

Do you offer international shipping?

Currently, UPP Home Store ships to the contiguous United States. We are working on expanding our logistics to include international destinations in the near future.

What is your return policy for home goods?

We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.

How can I track my order status?

Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

Are your products covered by a warranty?

Yes, all UPP Home Store furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.